When you enter KM Quest™ you and two other players are responsible for the Knowledge Management in a fictitious company called Coltec. You first get an on-the-job training to get you up to speed. In this training you learn step by step how to organise the KM actions necessary for a healthy company.

After the training the real adventure starts. Your team works together to strive for the best business results within the KM budget. You set goals; you may be hindered or helped by all kinds of events that happen in the subsequent playing rounds, just like in real life. Your team should decide how to react to these events and still stay on track. You'll be able to discuss and propose knowledge management interventions.

After the implementation of the chosen interventions, the underlying game engine gives feedback on the health of Coltec by presenting the relevant numbers, graphs, and hints. Your team has to analyse this data and decide what should be done. Stick to the strategy you chose? An emergency plan? In the meantime, events will still happen.

The game ends when your team fulfils three company years. The results your team reached are evaluated by experts. You'll get feedback on the decisions you made.