UK Knowledge Management Master ClassToday a growing number of people realise that knowledge is playing a crucial part in the abilities for enhanced organisational performance. Developments in business, society and in technology require adaptations in how our products and services need to meet the demands of the market. They also require a change in how our knowledge and skills are organised. How do I design my knowledge infrastructure? Where do I begin? Which techniques and methods are useful? Which bottlenecks do I have to circumvent? Every organisation has its own demands concerning a knowledge infrastructure, but how do you prioritise the demands within your organisation and evaluate their importance?
DNV-CIBIT's consultants offer you a framework for organising your capital of the future: knowledge! Our Master Class gives an overview from different perspectives on how knowledge management can work for your organisation and how knowledge management initiatives can be created and implemented.
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 The main theme in the programme will be your own organisational case. The programme offers you the opportunity to work on your own case and supports you in approaching issues from different perspectives. The final result will be a completely worked out knowledge management plan for your organisation.
State of the Art (1 day)
With the help of basic concepts and examples from daily practice, participants will get insight in the role of knowledge in organisations, relevant aspects of knowledge management and the broad variety of solutions and measures in the field of knowledge management. We will introduce the ‘knowledge management strategy plan’. This plan acts as a guideline for participants when working on their cases during the course.
Strategy (1 day)
The main issue during this day will be the possibilities of implementing knowledge management with respect to the ambitions and performance areas of the organisation. A sharp focus acts as a basis for further knowledge management activities.
Learning in organisations (1 day)
During this day the focus will be on knowledge from a learning point of view and the learning abilities within the organisation. The main theme is the construction and development of new knowledge within the organisation. Different organisational learning concepts will be addressed as well as the main obstacles to learning within organisations.
Realising knowledge ambitions (1 day)
Our focus today will be on the use of already available and existing knowledge in the organisation. The goal is to have the right knowledge available and attainable at the right time in the right place. The core focus will be on the corporate memory; an integrated set of measures, processes, systems and roles to make sure existing knowledge is effectively and efficiently re-used.
Knowledge infrastructure (1 day)
The focus is on the use of different types of knowledge management in the design of your knowledge infrastructure. One of the central themes this day will be the concept of Community of Practice.
Indicators for Knowledge Management (1 day)
The theme of the day is how you measure the results of your knowledge management activities and which tools you can use for measuring. The evaluation of results will also be discussed.
Change and motivation (1 day)
Organisational concepts and their consequences for the division of tasks and responsibilities regarding knowledge management activities are discussed during this day. The module will address, aspects of change and motivation that play a crucial part in the implementation process.
Implementation (1 day)
The focus of this module is your own organisation. Participants present their business case making use of the different concepts and instruments. The other participants and the lecturers of the master class help you to review and reflect on your plan.Participant informationParticipants of this Master Class are managers and professionals who are responsible for or are involved in knowledge management initiatives and the implementation of these initiatives. Past participants come form organisations such as HSBC, Bank of Scotland, Foster and Partners, Unum, Pfizer, Inland Revenue, Astrazenica, Linklaters and RNIB. |
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The various lecturers of this Master Class are all very experienced KM professionals, each with over 10 years of hands on experience. You will be able to profit from, amongst others, the experience of:
Managing Consultant Rob van der Spek |
Rob van der SpekRob is Managing Consultant KM and worked for companies and organizations like Siemens AG, ISVOR-FIAT, Achmea, Sara Lee / DE, DSM, Telecom Italia, Unilever, The Dutch Ministry of Internal Affairs, FORTIS, NYNEX (USA) and the Royal Dutch Navy. He has been an invited speaker at several in-company seminars on Knowledge Management for ING, CMG, ABN-AMRO, FIAT, Telecom Italia, Unilever and Shell and was invited to present workshops at Stanford University and Cambridge University.
Rob is program leader of the Knowledge Management Masterclasses of DNV Academy - CIBIT. He has published on knowledge in (inter)national media. Further he co-authored 'KM, dealing intelligently with knowledge'. He is member of the editorial board of the journal of KM (MCB University Press).
Senior Consultant Eelco Kruizinga |
Eelco KruizingaEelco is involved in various (international) KM projects. His main focus is on the design of knowledge infrastructures for organizations. Components of knowledge infrastructures that are of particular interest to him are communities of practice and corporate memories for sharing lessons learned. As a consultant, he is involved in lessons learned sharing programs and debriefing work of professionals in organisations. Currently, he is the project manager of K2 and performed the same role in KLIF - a knowledge and learning infrastructure for the Esprit LTI programme. Among his recent clients are the Dutch Olympic Committee, Royal Automobile Club (UK), Bell Atlantic (USA), Unilever, ING Group, Shell, KLM, the Italian Ministry of Education and the Dutch Ministry of Internal Affairs. Eelco is a lecturer and course leader for several KM courses. He also publishes regularly and is invited as a speaker on these topics at international conferences of performance indicators and KM.
Senior Consultant Jan Kingma |
Jan KingmaAs a Senior Consultant KM Jan is engaged in assignments concerning the development and implementation of Knowledge Management in organizations. He focuses primarily on the organizational and change management aspects of the introduction of KM.
He works for organizations both in the public and commercial sector as a Knowledge Management consultant for companies like Siemens AG, Unilever, Philips, ING and for a number of departments, including the departments of agriculture, internal affairs, transport. He co-authored several books and publications in the area of performance indicators and KM. |
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LocationThe Master Class will involve 8 days. Coffee, tea and beverages and lunch are included.
The Master Class will take place in one of the top-hotels Jurys Inn Birmingham***, 245 Broad Street, of Birmingham in the United Kingdom.
Should you require overnight accommodation, we have managed to secure good rates for bed and breakfast.CostsThe cost for participating in this Master Class is € 4.750,- (appr. £ 2.999,-). This amount is free of VAT but does not include the costs for books, hotel and subsistence. Would you like to participate in this UK Knowledge Management Master Class? Please contact Account Manager Maartje Mikx by e-mail or telephone number. +31 30 230 89 00.ContactDo you still have questions regarding the programme or would you like to know more about the possibilities for consultancy or an in-company training in English of this Master Class? Please contact Account Manager Sandra Schreppers or Consuiltant Guus van Hoof by e-mail or telephone number +31 30 2308900. |
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Many multinational organisations have provided participants for previous Dutch Knowledge Management Master Classes, including Shell, Unilever, KLM, CMG, Cap Gemini, Sara Lee, ABN AMRO, Rabo Bank, KPMG, Amsterdam Airport. and Atos Origin, as well as the government and many non-profit organisations. Hereby two examples:
‘The Master Class I attended provided invaluable insights into many aspects of knowledge management activity and an opportunity to meet other people from a wide range of industries who were facing similar challenges to mine. It was an a very beneficial course to attend.'
Juliet Humphries, Knowledge Consultant, formerly Director of Knowledge at Linklaters
'I found the Master Class very valuable'.
Ruth Greene of UnumProvident Corporation
The first International Knowledge Management Master Class held in Amsterdam included participants of BrainWare Strategies Consulting (Austria), Ogilvy & Mather (China), POSCO Research Institute (Korea), Stellenbosch University (South Africa), Lucent Technologies (Spain), Unilever (USA) and many others.
In the United Kingdom, DNV-CIBIT has delivered KM Master Classes various times, serving participants from various companies and organisations, like Royal Dutch / Shell, Bank of Scotland, Unilever, HSBC, British Telecom, Jones Lang Lasalle, Pfizer and many others. |
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