Consultant Franka van Alphen introduces herselfFranka van Alphen studied Culture, Organization and Management at the VU University Amsterdam. She completed her specialization ´Management of organisational change´ with the development of a creative intervention and research method for measuring innovation in companies. The ability to innovate is closely related to the way in which creativity, knowledge and skills are developed and applied in an organization. The link with knowledge management is obvious.
Before the changeover to DNV-CIBIT she gained a wealth of experience as a social worker in the care & welfare sector. In her previous position as Case Manager of a number of demolition / new development projects she focused on intervening between complex systems and promoting the interests between groups of residents and the housing corporations, companies and (local) government involved.
Franka is interested in the manner in which people in organizations work, learn and share knowledge. She is particularly interested in cultural issues, stimulating empiricism and designing creative interventions to activate people. |
- Number 1: Knowledge Management Toolkit
The: Practical Techniques for Building a Knowledge Management System, Tiwana. A. 2000, Upper Saddle River: Prentice Hall..
This book describes step by step how knowledge management can be implemented and managed in an organization. It gives an insight into the tools, techniques and best practices with regard to knowledge areas, knowledge strategy, knowledge infrastructure and internal processes. It is a general and practical book that can be used as reference.
- Number 2: Open Innovation
Researching a New Paradigm, Chesbrough, H., W. Vanhaverbeke & J. West, 2006, New York: Oxford University Press..
In this book Chesbrough describes how business has experienced a shift from closed innovation processes to a more open way of innovating. From this perspective organizations look beyond their own boundaries and work together in various ways to come to innovation.
- Number 3: The user is always right
A practical guide to creating and using personas for the web, Mulder, S. & Z. Yaar, 2007, Berkely: New Riders.
In this practical book all aspects of developing and using personas is examined. How they work, how they can be used and what they can be like in practice. Here the link is made with various strategies that can be used for creating personas. By means of various cases and handy templates all phases in the development process are looked at. This book provides a useful tool to building solid personas.
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